I'm surprised that Site24x7 nor Pager Duty already do this but can we get a feature added to Site24x7 that will allow custom notes to be added to monitor alerts and have that also get passed along with the alerts to third party tools like Pager Duty? The basis for this is when a team has a monitor setup and want to add steps for triage or maybe a link that goes to a page with resolution steps for their support or operation teams. Ex: Say server X is running a web server and that web server goes down in the middle of the night and the engineers who built the server want to provide steps for their operation support team to follow in order to bring the web server back up without having to escalate. Site24x7 has the intelligence to create custom scripts to run in case of an outage so this is a simpler ask here, just need to be able to add custom message to the email alert and have it have the ability to pass those messages along alerts to Pager Duty