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Site24x7 MSP Pricing—Transparent pricing to monitor multiple customer accounts

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Expand your monitoring coverage with add-ons

(You can buy multiple units of each add-on)

MSP plan add-ons

(Rates per month)

Basic monitors

  • 10 Monitors: $10
  • 500 Monitors: $450

Host monitors

  • 10 Monitors: $110
  • 500 Monitors: $ 1,100

Advanced monitors

  • 25 Monitors: $160
  • 100 Monitors: $600

Additional customers

  • 1 Customer: $9

Network components

  • 10 Components: $11
  • 500 Components: $468

RUM page views

  • 500K Page views: $25
  • 10M Page views: $300

Logs

  • 10 GB Logs 7 days index: $3
  • 1 TB Logs 7 days index: $195
  • 10 GB Logs 15 days index: $6
  • 1 TB Logs 15 days index: $450
  • 10 GB Logs 30 days index: $12
  • 1 TB Logs 30 days index: $900

Synthetic runs

  • 10000 Synthetic runs: $8
  • 1M Synthetic runs: $680

Contact sales@site24x7.com or reach us on phone at US: +1 408 352 9117 for any pricing clarification.

Site24x7 is more than just affordable—it delivers measurable ROI.

Explore the top features

Features

MSP

Frequently Asked Questions (FAQ)

Yes, you can manage customers using the MSP plan. We allow you to add nine customers on purchase of the MSP plan.

To manage more than nine, you can purchase the MSP customer add-on.

In Site24x7, we provide plans for MSPs to efficiently monitor multiple accounts through a unified portal. Each monitored account is termed as a "customer."

The MSP can assign a license limit for each customer. If customers are not added individually, they can still collectively utilize monitors up to the MSP's license limit.

Initially, Site24x7 allows users to add nine customers. Additional account monitoring requires purchasing a customer add-on.

For increased monitor capacity, the MSP administrator must purchase additional licenses.

Capping is like setting a limit. It defines the highest point of monitors customers can use within an MSP account.

With capping, customers have a set limit on the number of monitors they can add to their account. Reaching this limit prevents adding any further monitors.

Without capping, all customers under a single MSP account share a pool of available monitors. Each customer can add monitors as long as there's availability within the total pool.

MSP admins can set limits for each customer using the step given below.

Subscriptions > Apply license > Basic, Advanced, Host licenses (you can set limits for each of these monitors for each customer).

Assigning licenses to customer accounts is reserved for MSP admins only. For easy tracking, you can enable the "Show allocation" option to view the licenses distributed to your customers.

The MSP admins will have the permissions to activate or deactivate the customer portals at any given point of time.

For both plans and add-ons, we facilitate automatic renewals for users who make purchases using credit cards and for recurring PayPal users. Furthermore, any customer usage limits established via the Apply license option will be retained and carried forward.

With a single network bundle license, you can monitor the availability and performance of one device (up to 100 network interfaces), including its network traffic and device configuration.

This plan includes three network bundles, however you can increase the limit by purchasing an additional network observability add-on.

Website is a basic monitor..

Basic monitor is a license entity referring to each instance of the below mentioned resources -

  • Azure resources (except Azure VMs)
  • AWS resources (except EC2)
  • GCP monitors (except GCP Compute)
  • Website (HTTP/HTTPS)
  • REST API, SOAP or WebSocket endpoint
  • DNS, NTP, FTP, or SMTP server
  • Ping check or any TCP/IP port
  • SSL/TLS certificate or domain expiry monitor
  • Real-time Blocklist monitor (10 hostnames)
  • Brand Reputation monitor (10 URLs)
  • Windows Server Backup monitor
  • Hadoop
  • Cron monitor (25 Cron jobs)
  • Heartbeat monitor (25 URL endpoints)
  • 100+ out-of-the-box Plugins (Each plugin with 25 specific attributes is one basic monitor)

* We allow 15 basic monitors in this plan. Refer to our add-ons section to buy more. Read our what is a monitor FAQ for more details.

With each network component license, you can monitor the availability and performance of one network device via SNMP (up to 100 network interfaces), or traffic for one interface, or device configuration.

Additional component licenses will be required for monitoring additional interfaces or devices. Learn more..

AppLogs is a Site24x7 log management service that helps you upload and manage your logs across all your infrastructure―all on a single dashboard.

We support more than 100 different log types by default. You can also create custom log types to meet your requirements.

With the Professional plan, you receive five GB of log storage for a duration of six months, included by default with the plan.

You have the option to increase your log limit by purchasing additional log add-ons.

Each impression on a webpage is considered a page view, irrespective of the number of resources that are loaded behind. The Professional plan allows you to monitor 100K unique interactions using RUM page view license.

You have the option to increase your page views by purchasing additional RUM page view add-ons.

Each impression on a webpage is considered a page view, irrespective of the number of resources that are loaded behind. The Professional plan allows you to monitor 5M unique interactions using RUM page view license.

You have the option to increase your page views by purchasing additional RUM page view add-ons.

We provide two tiers of support services: Classic and Premium.

Classic support includes assistance via email, community forums, and chat support available Monday through Friday.

Premium support caters to high-impact issues around the clock.

For more detailed information about our support services, please consult our knowledge base section, where you can find comprehensive details about the scope of support provided under both classic and premium tiers.

We provide Classic support services.

Classic support includes assistance via email, community forums, and chat support available Monday through Friday.

For more detailed information about our support services, please consult our knowledge base section, where you can find comprehensive details about the scope of support provided.

Email support includes assistance via email, community forums, and chat, Monday through Friday.

Performance metrics and version comparisons for every deployment.

Comparing CPU, memory allocations, lock wait time and more after deployment

Collecting and incorporating distributed tracing data.

Duration for which APM stores data for detailed tracing.

Frequency at which checks are performed. Monitoring frequency is customizable in Site24x7 as per customer requirements.Each plan specifies the minimum poll frequency allowed.

A poll frequency of 30 seconds will utilize 2 basic monitor licenses, whereas all other polling frequencies will consume 1 basic license each.

Monitoring locations are customer vantage points geographically dispersed worldwide by Site24x7 or Private locations deployed internally using on-premises poller. There will be a limit on from how many locations a monitor can be checked appropriate to the plan chosen.

You can purchase additional monitoring location checks by purchasing required add-on. This add-on will provide additional checks which can be used to increase number of locations from where the monitoring checks can be performed. Reach out to sales@site24x7.com for details.

Public page communicating the current operational health of your service.

Multi-user support enables sharing of resource permissions and functionalities across users.

It maintains separate user profiles, permissions, and personalized settings, facilitating efficient collaboration in organizations and collaborative environments with diverse roles and access requirements.

Integrate Site24x7 with your existing tools to enhance communication efficiency and foster seamless collaboration.

Site24x7 supports effective teamwork by centralizing communication and correlating events across your chosen tools, boosting efficiency in incident management and troubleshooting.

With a single network bundle license, you can monitor the availability and performance of one device (up to 100 network interfaces), including its network traffic and device configuration.

Executing automated tasks within an IT system for streamlined operations.

Child resources include process, services, files, URLs and directories.

The Guidance Report offers personalized insights to optimize your cloud resources, providing recommendations to enhance cost-efficiency, fault tolerance, and performance. By following the suggestions in the Guidance Report, you can pinpoint bottlenecks, fine-tune configurations, and achieve optimal performance for your AWS, Azure, or GCP cloud environment.

By default, this plan allows you to manage up to 9 customers. Add-ons provide the ability to manage more customers with your existing MSP plan. Refer to our add-ons section to Buy more.

Used to monitor a sequnece of web actions.

Total monitors to be shared among customers. Refer to our add-ons section to buy more.

Basic monitor is a license entity referring to each instance of the below mentioned resources -

  • Azure resources (except Azure VMs)
  • AWS resources (except EC2)
  • GCP monitors (except GCP Compute)
  • Website (HTTP/HTTPS)
  • REST API, SOAP or WebSocket endpoint
  • DNS, NTP, FTP, or SMTP server
  • Ping check or any TCP/IP port
  • SSL/TLS certificate or domain expiry monitor
  • Real-time Blocklist monitor (10 hostnames)
  • Brand Reputation monitor (10 URLs)
  • Windows Server Backup monitor
  • Hadoop
  • Cron monitor (25 Cron jobs)
  • Heartbeat monitor (25 URL endpoints)
  • 100+ out-of-the-box Plugins (Each plugin with 25 specific attributes is one basic monitor)

Advanced monitor is a license entity that caters to more intricate monitoring needs and offers functionalities beyond simple checks. This includes -

  • Each JVM, .NET, PHP, Ruby on Rails, or Node.js instance in Site24x7 APM
  • Microsoft Apps (Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V, SQL and Exchange monitors)
  • Web Transaction (Browser) monitor
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery monitor
  • FTP Transfer monitor
  • VMware Horizon
  • Database monitors
  • ISP monitors
  • Microsoft IIS

Host monitor is a license entity that allows to monitor the health and performance of various resources on your servers and IT infrastructure. The list includes -

  • Windows, Linux, FreeBSD, and OS X server
  • Kubernetes Nodes
  • VMware(VMs/ESX/ESXi hosts/Clusters) or Nutanix(Hosts/VMs/Clusters)
  • Docker Host
  • Cloud AWS EC2 instances
  • Azure VMs
  • GCP Compute

* However, this feature is not supported in this plan.

Host monitor is a license entity that allows to monitor the health and performance of various resources on your servers and IT infrastructure. The list includes -

  • Windows, Linux, FreeBSD, and OS X server
  • Kubernetes Nodes
  • VMware(VMs/ESX/ESXi hosts/Clusters) or Nutanix(Hosts/VMs/Clusters)
  • Docker Host
  • Cloud AWS EC2 instances
  • Azure VMs
  • GCP Compute
  • Kubernetes Containers & Pods
  • Containers (10 containers will consume 1 host monitor)

With a single network bundle license, you can monitor the availability and performance of one device (up to 100 network interfaces), including its network traffic and device configuration.

Each plan includes a default network device limit, which can be expanded by purchasing additional network observability add-ons.

With each network component license, you can monitor the availability and performance of one network device via SNMP (up to 100 network interfaces), or traffic for one interface, or device configuration.

Additional component licenses will be required for monitoring additional interfaces or devices. Learn more..

Each impression on a webpage is considered a page view, irrespective of the number of resources that are loaded behind. Professional plan allows you to monitor 100K unique interactions using RUM page view license.

Each plan includes a default RUM page views, which can be expanded by purchasing additional RUM page view add-ons.

AppLogs is a Site24x7 log management service that helps you upload and manage your logs across all your infrastructure―all on a single dashboard.

We support more than 100 different log types by default. You can also create custom log types to meet your requirements.

Each plan includes a default log limit, which can be expanded by purchasing additional log add-ons.

Each transaction or workflow monitored in synthetic or WPA monitors is counted as a run. If you are using your advanced monitor license to monitor additional resources, synthetic runs will help efficiently monitor transactions at a lower cost.

Refer to our Synthetic Run FAQ for more details.

Frequency at which checks are performed.

Monitoring locations are vantage points for customers, available as geographically-dispersed locations worldwide by Site24x7 or as private locations deployed internally using On-Premises Poller. There will be a limit on how many locations a monitor can be checked from, appropriate to the plan chosen.

You can purchase additional monitoring location checks by purchasing required add-ons. This add-on will provide additional checks which can be used to increase the number of locations from which the monitoring checks can be performed. Contact sales@site24x7.com to explore additional monitoring locations.

Maximum number of requests or calls that can be made to an API within a given period of time.

Executing automated tasks within an IT system for streamlined operations

Public page communicating the current operational health of your service.

An SLA is a formal agreement that establishes service performance expectations. These agreements outline specific metrics such as availability and response time, alongside corresponding service level objectives.

We provide various SLA reports, including Availability, Response Time, Composite, and Executive Summary reports.

Boost communication efficiency and encourage seamless collaboration through integrations. Site24x7 is adaptable, versatile, and fosters effective teamwork among your IT teams by centralizing communication and correlating events via the tools of your choice.

Advanced tools, policies, and monitoring for comprehensive IT protection.

Workload balance across a group of pollers. Refer FAQ for more.

It is the root cause analysis identified and observed in a video recording for web transactions. This is enabled only for the Enterprise plan.

Child resource monitoring in Site24x7 improves visibility and control over interconnected components, ensuring thorough monitoring and efficient management of dependencies within your IT resources.

Extended monitoring capabilities of a system beyond its built-in functionality.

Deployment tracking monitors performance changes during updates, infrastructure adjustments, and framework upgrades. It helps isolate bugs quickly and provides performance metrics and version comparisons for each deployment, ensuring optimal system efficiency and stability.

It provides performance metrics and facilitates version comparisons for every deployment, ensuring thorough evaluation and optimization of your system's operational efficiency and stability.

This feature is available in the Enterprise plan.

Deployment tracking involves identifying and monitoring performance changes during build updates, infrastructure adjustments, and upgrades to framework versions. This capability enables rapid isolation of bugs within your code and its underlying infrastructure components.

It provides performance metrics and facilitates version comparisons for every deployment, ensuring thorough evaluation and optimization of your system's operational efficiency and stability.

Measuring the execution time of individual methods within your code including time spent on locks, I/O, and more

These provide detailed CPU and memory usage metrics, respectively, for each service and request—down to the code-line level.

For example, when evaluating the performance of a Java agent on an e-commerce store developed with Java 11, the report examines the impact of the APM Insight agent. It specifically analyzes memory consumption, CPU usage, response time overhead, and network bandwidth consumption.

This feature is available in both the Professional and Enterprise plans.

These provide detailed CPU and memory usage metrics, respectively, for each service and request—down to the code-line level.

For example, when evaluating the performance of a Java agent on an e-commerce store developed with Java 11, the report examines the impact of the APM Insight agent. It specifically analyzes memory consumption, CPU usage, response time overhead, and network bandwidth consumption.

Code performance comparisons involve identifying and monitoring performance changes during build updates, infrastructure adjustments, and upgrades to framework versions at a transaction level. These are very similar to the deployment trackers.

As of now, this feature is only enabled in the Enterprise plan.

Code performance comparisons involve identifying and monitoring performance changes during build updates, infrastructure adjustments, and upgrades to framework versions at a transaction level. These are very similar to the deployment trackers.

Collecting and incorporating distributed tracing data

Span retention refers to the duration after which the older traces are automatically cleaned up.

The retention period is 7 days for Professional plans and 15 days for Enterprise plans. For extensions beyond these durations, please contact sales@site24x7.com.

The Guidance Report offers personalized insights to optimize your cloud resources, providing recommendations to enhance cost-efficiency, fault tolerance, and performance. By following the suggestions in the Guidance Report, you can pinpoint bottlenecks, fine-tune configurations, and achieve optimal performance for your AWS, Azure, or GCP cloud environment.

The Service Quotas feature enables users to monitor and control AWS service limits, which define the maximum usage thresholds for resources within your AWS account. These limits come with default values but can be adjusted to accommodate increasing business needs.

With Site24x7's AWS Service Quotas feature, you can conveniently view and manage these limits directly from the Site24x7 web client, eliminating the need to log in to the AWS console.

Site24x7's Capacity Monitoring enables proactive management of your IT infrastructure, ensuring optimal performance through efficient resource monitoring and management. This capability includes overseeing IT infrastructure components to maintain efficiency and optimal operation.

Capacity Monitoring assists in tracking resource utilization, forecasting capacity needs, planning for future requirements, and optimizing costs. This approach enhances overall performance, scalability, and cost-effectiveness across your infrastructure.

The CloudSpend integration in Site24x7 allows for seamless management of cloud spending across various cloud service providers. This integration enables users to track and optimize cloud expenses, analyze cost trends, and generate detailed reports directly within the Site24x7 platform. By integrating CloudSpend, organizations can gain better visibility into their cloud expenditures, improve cost management strategies, and ensure efficient allocation of resources in their cloud environments.

ManageEngine CloudSpend provides a pay-as-you-go licensing model for your cloud cost management software, offering additional benefits for the FinOps environment. For more information on licensing, please consult the CloudSpend pricing page.

Whenever a network device detects a state change or anomaly, such as a network or hardware issue, it generates an SNMP trap and sends an event message to Site24x7. Site24x7 swiftly processes these trap messages, displaying them and promptly notifying administrators based on predefined thresholds. This approach ensures the rapid detection, notification, and resolution of issues, facilitating efficient troubleshooting.

This is also bundled with the network observability license.

Performance counters monitor specialized metrics like temperature, memory usage, and CPU utilization for network devices. You can add these counters by specifying the object identifier (OID. You can also add custom performance counters as required.

Site24x7's Network Configuration Manager (NCM) proactively identifies and manages firmware vulnerabilities to secure your networks. By leveraging vulnerability data from NIST, NCM scans your networks; identifies risks; and displays the firmware versions, exposed devices, and vulnerabilities on the Firmware Vulnerabilities Dashboard.

Here is a link to the devices for which we support firmware vulnerability management.

NCM is a multi-vendor solution for managing network device configurations. It tracks changes, alerts on them, compares versions, audits, restores configurations, and automates backups.

Firmware vulnerability management and compliance is included for Enterprise users only.

Network configuration compliance ensures adherence to rules to safeguard networks from threats and maintain standards (like Cisco IOS, SOX, HIPAA, or the PCI DSS) as well as organizational policies.

The duration for which data is stored and maintained by Site24x7 before it is deleted, archived, or anonymized.

The maximum number of requests or calls that can be made to an application programming interface (API) within a given period of time.

Alerts triggered via SMS/voice call for monitored devices.

Sharing resource permissions and functionalities across teams.

Categorize your monitoring alarms based on the attributes causing the issue.

Process of planning and setting a specific timeframes for performing maintenance tasks on a system or software application.

Secondary locations are additional geographically-dispersed monitoring points, offering redundancy and potentially broader network visibility. The application is generally monitored more frequently from the primary location. Since secondary locations come next to primary with respect to customer presence, monitoring frequency has been lowered.

However, you can also have the secondary locations poll more frequently using the Additional Check add-on option.

Please refer to our FAQ section for more details.

The False Alarm Protector facilitates the reduction of unnecessary alerts by enabling customization of alert configurations.

Site24x7 is dedicated to minimizing false alerts, employing various strategies to ensure that downtime alerts are accurate. This feature is one such measure. Threshold and Availability Profiles assist the alert engine in determining whether a particular resource should be flagged as critical or down. Setting up Downtime Rules further reduces the occurrence of false alerts.

Activate hourly billing for your account and pay on an hourly basis without enduring long-term commitments for auto-scaling workloads.

Please refer to our add-ons section for detailed hourly pricing information for application instances and virtual cloud servers.

Activate hourly billing for your account and pay on an hourly basis without enduring long-term commitments for auto-scaling workloads.

Note: We will begin hourly metering when purchased monitor licenses get consumed. Learn more

Having complex application workloads? Our platform is capable of collecting any volume of telemetry data your application sends.

Monitoring VMware, Nutanix, and Hyper-V helps you optimize performance, availability, and resource efficiency by tracking the CPU usage, memory usage, disk I/O, and network traffic. Alerts for critical events such as VM failures and resource overutilization are configured, and integrations with management tools streamline administration.

VMware and Nutanix are counted as host monitors, whereas Hyper-V is counted as an advanced monitor. These are subject to limitations based on the selected plans. However, you can increase the monitor limit by purchasing an additional add-on of the same type.

Site24x7’s Kubernetes and Docker monitoring ensures optimal performance and resource use of containerized environments. It provides oversight at the cluster, node, pod, and namespace levels.

Kubernetes nodes count as host monitors, and containers as basic monitors. Host and basic monitors are subject to limitations based on the selected plans. However, you can increase the monitor limit by purchasing an additional add-on of the same type.

Custom plugins extend monitoring to specific IT aspects, offering comprehensive visibility across applications, systems, and services. Create and deploy tailored plugins for servers, databases, and other components to enhance monitoring and gain personalized insights.

Check the list of out-of-the-box plugins that we support.

Plugins are counted as basic monitors.

The StatsD and Prometheus integrations in Site24x7 enhance monitoring capabilities by enabling the collection and visualization of custom metrics and time series data critical for maintaining the health and performance of your applications and infrastructure.

StatsD and Prometheus are counted as basic monitors. Basic monitors are subject to limitations based on the selected plans. However, you can increase the monitor limit by purchasing an additional basic monitor add-on.

Microsoft Application Monitoring involves gathering, analyzing, and presenting metrics from applications like Microsoft 365, Microsoft Exchange Server, Microsoft SQL Server, Microsoft IIS, Microsoft Azure, and Microsoft SharePoint. This enables IT teams to detect issues proactively, enhance performance, ensure compliance, and uphold consistent service reliability for users.

Microsoft applications are counted as advanced monitors. Each plan includes a default advanced monitor limit, which can be expanded by purchasing additional advanced monitor add-on.

You can track database availability, gain deeper insights into database components, proactively identify issues, understand the root causes of performance degradation, and automate corrective actions with Site24x7's database monitoring.

Database monitors fall under the advanced monitor category. Each plan includes a default advanced monitor limit, which can be expanded by purchasing additional advanced monitor add-on.

Monitor cron jobs with real-time tracking, performance analysis, and proactive alerts for job failures or extended executions. Ensure efficient, reliable operation management for your scheduled tasks.

Cron monitors are basic monitors. Each plan includes a default basic monitor limit, which can be expanded by purchasing additional basic monitor add-on.

Heartbeat monitors ensure continuous operation of scripts, agents, and daemons. Each heartbeat monitor in Site24x7 provides a unique ping URL. Make HTTP requests to verify task-server communication and set thresholds to receive alerts if pings fail.

Heartbeat monitors are basic monitors. Each plan includes a default basic monitor limit, which can be expanded by purchasing additional basic monitor add-on.

Software update monitoring in infrastructure entails tracking updates, patches, and upgrades across software components. It aids in mitigating security risks, enhancing system performance, and maintaining smooth IT operations by ensuring your software remains current and optimized.

Software update monitors are basic monitors. Each plan includes a default basic monitor limit, which can be expanded by purchasing additional basic monitor add-on.

Devices and applications generate logs for events, which are collected, aggregated, and analyzed in real time. Syslog monitoring gathers and scrutinizes syslog messages from across your IT infrastructure, helping to detect issues, anomalies, and security events, and ensuring system health and security.

Track and oversee your infrastructure's performance across various metrics, like CPU utilization, memory usage, and disk usage.

Customize thresholds for each metric. When a metric surpasses its set threshold (e.g., CPU usage exceeding 90%), an alert is activated to indicate a critical monitoring status (based on the status set). Configure alerts to promptly notify you of specific events as they happen.

Tracking the availability and system-level metrics of your servers goes beyond CPU, disk, and memory usage monitoring; it also involves monitoring the performance of every service and process for comprehensive analysis.

Site24x7's service and process monitoring identify resource-intensive processes, enabling prompt actions and automatic resolutions through configurable alerts. This ensures efficient operations and compliance with performance expectations across your IT and cloud infrastructures.

We allow 25 resource checks to be added per server monitor.

Improve your monitoring capabilities with Site24x7's Plugins, which offer enhanced insights into different components of your IT infrastructure. Customize your monitoring to meet your specific needs, ensuring comprehensive oversight of critical systems. Create custom plugin scripts to monitor specific metrics of your systems and services. View the resulting data directly in the Site24x7 web client.

Based on the plan inclusions, you can monitor up to 25 metrics using a plugin.

Java, .Net, Python, Node.js , PHP, Ruby on Rails.

Code-level tracing delves into the detailed execution flow of your application code, providing insights beyond traditional monitoring of high-level service or API interactions.

In Site24x7, you can monitor and trace the execution path of functions within your application code. This capability allows for the identification, troubleshooting, and optimization of problematic methods or flows within the application.

As of now, this feature is only enabled in the Enterprise plan.

Code-level tracing delves into the detailed execution flow of your application code, providing insights beyond traditional monitoring of high-level service or API interactions.

In Site24x7, you can monitor and trace the execution path of functions within your application code. This capability allows for the identification, troubleshooting, and optimization of problematic methods or flows within the application.

Event correlation involves analyzing multiple events from different IT systems to detect relationships and potential issues.

This leads to faster incident response, reduced alert fatigue, improved service availability, and enhanced security.

Component tracing entails monitoring user requests as they traverse through different components within your application. It serves as a visual guide, showcasing how various segments of your application work together to fulfill user requests.

It also tracks data flow across application boundaries, encompassing interactions with databases, other applications, or third-party services. This capability helps identify issues that extend beyond the application's immediate execution context.

This feature is available in the Professional and Enterprise plans.

Component tracing entails monitoring user requests as they traverse through different components within your application. It serves as a visual guide, showcasing how various segments of your application work together to fulfill user requests.

It also tracks data flow across application boundaries, encompassing interactions with databases, other applications, or third-party services. This capability helps identify issues that extend beyond the application's immediate execution context.

A trace will record the sequence of actions within a transaction, encompassing method calls, database queries, and exceptions.

Monitoring user requests is crucial to understand their entire journey and interactions with various services, databases, and components throughout the system.

Microservices need advanced tracing to diagnose issues efficiently. Distributed tracing tracks web transactions across services, unifying requests into a single view to identify common issues in complex microservice environments.

This feature is available in the Professional and Enterprise plans.

A trace will record the sequence of actions within a transaction, encompassing method calls, database queries, and exceptions.

Monitoring user requests is crucial to understand their entire journey and interactions with various services, databases, and components throughout the system.

Microservices require advanced tracing methods to diagnose and resolve problems efficiently. Distributed tracing meets this requirement by tracing the complete path of web transactions across application or service boundaries. It consolidates requests spanning multiple applications, components, and external services into a unified service view, aiding in identifying common issues across microservices—a vital capability akin to pinpointing challenges amidst complexity.

This feature is available in the Professional and Enterprise plans.

SQL query monitoring involves monitoring and analyzing the performance of SQL queries within your application. It ensures efficient database interactions and identifies potential bottlenecks that may impact response times.

This feature is available in both the Professional and Enterprise plans.

SQL query monitoring involves monitoring and analyzing the performance of SQL queries within your application. It ensures efficient database interactions and identifies potential bottlenecks that may impact response times.

Application dependency maps (service maps) offer a detailed view of your application's infrastructure and its connections. They display the status of your application, its instances, and associated servers, including key metrics like response time, throughput, connection status, and failed requests.

This feature is available in both the Professional and Enterprise plans.

Application dependency maps (service maps) provide a comprehensive overview of your application infrastructure and its connections to other dependent resources. Using these maps, you can visualize the status of your application, its instances, and the associated servers. You will receive key metrics such as response time, throughput, and connection status details. You can also keep track of the failed requests.

A transaction flow maps a user's request journey through your application, showing interactions with services, databases, and external systems. Key transactions can be highlighted to monitor critical business processes separately, simplifying the assessment of performance metrics for important transactions.

As of now, this feature is only enabled in the Enterprise plan.

A transaction flow illustrates the journey of a user request across your application, documenting each stage from initiation to completion. It visualizes interactions with services, databases, and external systems that contribute to fulfilling the request.

Key transactions can be designated to monitor and track the performance of critical business processes separately. This feature allows you to conveniently assess the performance metrics of important transactions without having to search among all web transactions.

Thread profiling helps you identify bottlenecks in your code stack. It lists all collected thread profiles, detailing thread count, CPU time, and memory usage. You can view the threads that consume high CPU, threads with time-consuming methods, and the invocation counts for each method.

Thread dump analysis helps streamline troubleshooting of performance issues and provides valuable insights such as thread states, stack traces, and resource usage for your multi-threaded applications.

As of now, these features are only enabled in the Enterprise plan.

Memory leak detection identifies and resolves issues before they impact application performance. Leaks occur when memory isn't released, potentially causing crashes. Site24x7's On-Demand Memory Profiling uses a linear regression model to track and diagnose leaks, quickly identifying memory-intensive classes and listing objects and metrics for the specified timeframe.

As of now, this feature is only enabled in the Enterprise plan.

Memory leak detection identifies and resolves memory leaks before they impact your application's performance.

Memory leaks happen when allocated memory isn't released properly, causing servers to run out of memory and potentially crash applications. In Java, garbage collection usually frees memory, but overlooked resources can lead to leaks. Site24x7's On-Demand Memory Profiling tracks object collection with a linear regression model to detect and diagnose leaks.

This feature enables quick identification of memory-intensive classes in your code stack, listing all collected objects and associated metrics within the specified timeframe.

Network configuration and compliance management encompasses overseeing network devices, such as routers, switches, firewalls, and other infrastructure components, and ensuring that they are configured according to the established standards and policies. This includes implementing rules and policies to protect your network from potential threats and ensuring compliance with industry standards (like Cisco IOS, SOX, HIPAA, or the PCI DSS) as well as any custom organizational policies.

These features are bundled with the network observability license, which comes by default with the plans. You can expand the monitor count by purchasing additional network observability add-on.

Real-time network performance monitoring involves collecting and analyzing data from routers, switches, firewalls, and endpoints to assess availability, performance, and address issues. It also includes network traffic analysis and configuration management.

A single network bundle license allows you to monitor the availability and performance of one device, covering up to 100 network interfaces. This includes network traffic and device configuration monitoring. You can increase the number of network devices by purchasing additional network observability add-on.

Templates are predefined configurations that simplify the process of monitoring devices from a specific network device vendor (e.g., Cisco, Juniper Networks, or HP).

We offer support for more than 1000 device types and 100 device vendors.

Monitor real-time network statuses with Site24x7's Topology Maps, which offer customizable network maps for organizing devices and interfaces logically and hierarchically. These visual representations allow for quick assessments and corrective actions from a centralized console. Our network topology mapper simplifies device visualization, displaying all the connections in a single window so you can swiftly address potential issues before they escalate.

Site24x7's Topology Maps offer a real-time, customizable view of your network, akin to a navigation map. This visual approach helps you zoom in on traffic hot spots, identify slowdowns, and manage issues swiftly. By organizing devices and interfaces logically, these maps simplify device visualization and proactive management.

Additionally, Site24x7 uses Zoho Maps to accurately represent device locations and statuses across multiple Cisco Meraki organizations on a single view.

Site24x7’s NetFlow analysis and Health Dashboard offer insights into network performance and traffic patterns, highlighting top devices and interfaces. Analyze response times, packet loss, and the top 10 interfaces for traffic, bandwidth, and errors to optimize network performance.

Auto Scaling dynamically adjusts computing resources based on real-time demand. Site24x7 monitors metrics like CPU usage across Auto Scaling groups, providing alerts and insights for configuring scaling policies effectively.

Tags provide a robust and user-friendly method to classify and locate resources within your Site24x7 account. While Monitor Groups categorize monitors into different groups for organization, Tags can help you gain increased flexibility in managing and organizing your Site24x7 monitors, alerts, and reports.

You can add custom metadata in straightforward name-value pairs and assign them to these resources as needed.

Multi-user support enables the sharing of resource permissions and functionalities across users.

It maintains separate user profiles, permissions, and personalized settings, facilitating efficient collaboration in organizations and collaborative environments with diverse roles and access requirements.

SAML-based SSO provides secure, centralized access across applications, simplifying logins and enhancing user experience. Implement SSO with Zoho using your IdP to allow users to sign in with their existing IdP credentials.

In addition to the sign-in modes of OneAuth, you can also set up another layer of verification using your biometrics (provided that your device supports it). You can configure either Face ID or Touch ID for verification.

Site24x7 lets you have control over the access levels of the users in your Site24x7 account. Being the administrator of your Site24x7 account gives you the privilege to add, edit, or delete multiple users from your account.

Alerts notify you of device status via SMS, voice call, mobile app, or third-party tools. Integrate Site24x7 with incident management tools for efficient handling and quick troubleshooting. Alerts are automatically closed once issues are resolved.

Receive instant notifications through email, SMS, voice calls, or integrations with Jira, Zapier, Slack, Microsoft Teams, ServiceNow, and more.

Data retention involves storing complete data points of monitored metrics, which will be available for the defined period as specified under the plan.

For extended storage, additional periods can be requested at an extra cost. For further information, please contact sales@site24x7.com.

You can customize and generate various reports such as availability, performance, and infrastructure inventory reports to suit your requirements.

Additionally, you can schedule these reports to be delivered at specific intervals—daily, weekly, monthly, or quarterly—according to your preferences.

Select the metrics you wish to include in each report. Customize and highlight your business-critical KPIs to effectively communicate with your stakeholders.

Scheduled Maintenance is a planned activity conducted regularly to ensure your infrastructure remains efficient, reliable, and safe. You can schedule maintenance to inspect, repair, and update your environment proactively.

The Monitor Group feature organizes resources into categories for easy reporting and insights on operational trends. It supports up to five nested subgroups and enables visualization through the Business View.

Please note, there are restrictions on the number of monitor groups available under each plan.

Tags provide a robust and user-friendly method to classify and locate resources within your Site24x7 account. While Monitor Groups categorize monitors into different groups for organization, Tags can help you gain increased flexibility in managing and organizing your Site24x7 monitors, alerts, and reports.

You can add custom metadata in straightforward name-value pairs and assign them to these resources as needed.

A Configuration Profile facilitates the creation of unique settings for notification, threshold, alerting, actions, and more. You can create and maintain Configuration Profiles to have standard and uniform settings for all your monitoring needs.

Additionally, several Configuration Profiles can be created with customized settings, and the appropriate profiles can be chosen while setting up your monitors.

The On-Premise Poller is a powerful probe that you can install within your own network. It enables you to monitor your internal network and resources effectively, including those protected by a firewall or virtual private network (VPN).

Use the Mobile Network Poller and expand monitoring capabilities by transforming an Android device into a monitoring point, complementing Site24x7’s 130+ global monitoring locations. Deploying multiple devices allows you to assess website performance across diverse mobile service providers.

Additionally, the Mobile Network Poller can monitor internal websites, web, and mobile applications behind a firewall, and those inaccessible from external networks, leveraging your local Wi-Fi network. This flexibility extends monitoring capabilities to include local intranet applications, enterprise mobile apps, and servers not directly connected to the internet.

Detect unusual spikes in performance metrics and receive immediate notifications via dashboard and alert emails. The Anomaly Report helps optimize performance and infrastructure resilience. Share anomalies with your team through CSV, PDF reports, or email for timely communication.

Learn more about our AI-powered anomaly reporting.

The AI-powered Forecast Report uses historical data to predict trends, supporting decision-making and strategic planning. It enables visual trend analysis for proactive adjustments, improved resource allocation, and future demand preparation. Leveraging this report helps organizations align strategies with anticipated trends, enhancing agility, reducing risks, and optimizing growth opportunities.

Infrastructure events are notifications that signal significant changes or occurrences within your IT environment. This is included at no additional cost.

Site24x7's Capacity Monitoring ensures optimal IT performance by tracking resource usage, forecasting needs, and planning for future requirements. It enhances performance, scalability, and cost-effectiveness through efficient resource management.

IT Automation is a self-healing mechanism through which mundane recovery tasks can be automated. IT Automation will be triggered for the status change of a monitor, when configured. The number of IT Automation executions allowed will be restricted as mentioned under the plans.

You can purchase additional IT Automation runs by reaching out to sales@site24x7.com

Use Site24x7 API's to fetch the data from our systems and push it to your storage for achieving different business purposes. There will be a maximum number of hits allowed per day to our API's.

You can purchase additional API calls to extend the limits. Reach out to sales@site24x7.com for details.

Monitor your IT resources on the go and take corrective actions wherever you are. Additionally, utilize our mobile app to display your IT resource status in NOC rooms, ensuring you stay informed and responsive at all times.

Monitor websites for availability and performance in real time from 130+ global locations, including those behind your firewall using On-Premise Poller. Track HTTP and HTTPS URLs, scan for keywords, and set alerts via voice calls, emails, SMS, RSS, instant messenger, and push notifications. Site24x7 also supports dual-stacked IPv4 and IPv6 infrastructure. For advanced configurations, refer to our help document.

The DNS Server monitor tracks performance, alerts on issues like faulty lookups or slow connections, and verifies forward lookup functionality. It supports various DNS record types: A, AAAA, CNAME, NS, MX, SOA, PTR, and SRV.

Both website and DNS monitors are counted as basic monitors. These are subject to limitations based on the selected plan. However, you can increase the monitor limit by purchasing an additional basic add-on.

In the Web Uptime plan, Content Check scans the response for specific keywords that either must be present or must not appear.

In other plans, you also have the option to enable case-sensitive keyword searches (disabled by default). Additionally, you can use Regex, XPath, and JSONPath to match content in the response. It's also possible to check whether a specific header is present or missing in the response headers.

Website defacement involves unauthorized changes to a site’s content or structure. Site24x7 monitors key elements—like images, scripts, and links—alerting you to any discrepancies to protect your site’s integrity. This includes unintended changes by employees, with monitoring from your primary location and over 130+ global locations.

Take a look at our help document for more details about the performance metrics of a defacement monitor.

This feature is supported in both the Professional and Enterprise plans.

Ping measures latency by sending ICMP packets and checking response times; if at least one packet is received, the monitor is UP, otherwise, it's DOWN. Alerts are sent if response times exceed thresholds. Site24x7 supports dual-stack IPv4/IPv6 infrastructures.

Port monitoring tracks TCP/IP ports from multiple locations, alerting you to downtime and response mismatches, also supporting dual-stack infrastructures.

Both ping and port monitors are counted as basic monitors. These are subject to limitations based on the selected plan. However, you can increase the monitor limit by purchasing an additional basic add-on.

Site24x7's Domain Expiry Monitor tracks domain expiration and sends timely alerts to prevent risks like hijacking. Configure notification thresholds to ensure prompt renewal and secure your online identity.

Site24x7's SSL/TLS Certificate Monitor tracks certificate validity, alerts you before expiry, and performs OCSP and blacklist checks. It also monitors SHA-1 Fingerprints for tampering, ensuring secure data transmission and enhancing site credibility.

Both domain and SSL expiry monitors are counted as basic monitors. These are subject to limitations based on the selected plans. However, you can increase the monitor limit by purchasing an additional basic add-on.

Frequency at which checks are performed. Monitoring frequency is customizable in Site24x7 as per customer requirements. Each plan specifies the minimum poll frequency allowed.

Also take a look at our KB article to understand more about Site24x7's intelligent polling during outages.

Site24x7 initiates a follow-up monitoring check after an initial failure to distinguish between temporary glitches and genuine outages, ensuring precise alerts.

We confirm an outage only after verifying downtime from alternate locations. If a website appears unavailable from one location, additional checks are conducted from other monitoring locations. If any subsequent check returns a positive response, the website is marked as UP and alerts are not triggered.

These additional checks typically occur from Secondary Locations (if configured in your account) or randomly selected locations (if no Secondary Locations are configured).

Root cause analysis (RCA) investigates downtime incidents to uncover their underlying causes, using DNS reports, ping, traceroute, and screenshots. RCA reports are automatically generated for most monitors except SSL/TLS Certificates, Domain Expiry, and Website Defacement. For Website, REST API, and REST API Transaction monitors, reports are also generated for Trouble alerts. RCA includes web page screenshots, ping outputs, DNS analysis, and traceroute data to provide a thorough cause analysis.

This feature is supported in both the Professional and Enterprise plans.

ManageEngine StatusIQ offers status pages for businesses and organizations of all sizes, from small and mid-sized companies to large enterprises. We deliver real-time updates on incidents and planned maintenance, helping to minimize downtime and keep your users informed.

Synchronize performance metrics collected through Site24x7 monitoring with StatusIQ to effectively communicate your performance data. Publish maintenance schedules configured for Site24x7 monitors on StatusIQ to keep customers informed.

Share user experience data from your application or webpage using Site24x7 Real User Monitoring (RUM) on StatusIQ. Integrate the RUM World Map dashboard to obtain region-specific performance insights of your components. Learn more about StatusIQ and its customization.

Track the health, performance, and uptime of cloud resources and the application workloads running on AWS. Site24x7 programmatically accesses the CloudWatch API to collect performance metrics and metadata for the various supported AWS resources under monitoring.

For a list of AWS services that we support, refer to the help doc.

Monitor your complete Azure cloud infrastructure and gain comprehensive insights into the availability and performance of more than 100 Azure services. Achieve nearly real-time Azure monitoring with alerts for status updates and access ready-to-use reports.

For a list of Azure services that we support, refer to the help doc.

Monitoring the performance of your applications and services hosted on Google Cloud offers real-time visibility into your cloud platform. This provides actionable insights for troubleshooting, ensuring availability, and minimizing disruptions to business operations.

Take a look at the list of Google Cloud services supported for monitoring in our help doc .

Terraform is an Infrastructure as Code tool designed to streamline the creation, editing, and management of cloud resources with ease and efficiency. Utilize Terraform to manage your Site24x7 resources through code by following straightforward steps. This enables you to add, update, or delete resources and manage administrative updates within Site24x7 using Terraform.

Obtaining detailed metrics on network, front-end, and back-end response times is crucial for understanding and improving front-end performance, which directly influences user experience (UX). Effectively analyzing these metrics helps identify and resolve bottlenecks that may delay website or application loading times.

This is supported in both the Professional and Enterprise plans.

RUM for single-page applications embeds JavaScript snippets into your application to monitor user interactions and route changes. These tools capture critical metrics such as Page Load Time, First Contentful Paint (FCP), Time to Interactive (TTI), and JavaScript Errors.

Using Site24x7 RUM, you can track all your internal pages loaded from client based MVC frameworks like Angular, Backbone, React, and Ember.

This is supported in both the Professional and Enterprise plans.

Site24x7's geography-based reports helps you visualize your website's performance across different geographical regions using intuitive graphs and charts. This feature provides insights into how your website behaves and performs across various locations around the world.

This is supported in both the Professional and Enterprise plans.

Capture personalized data from user journeys, including details such as user names, environment specifics, and critical business actions. This information is instrumental for real-time analysis and enhancement of product performance.

This is supported in both the Professional and Enterprise plans.

Pinpointing JavaScript errors involves identifying and capturing any instances of JavaScript code errors occurring on your webpages. These errors can disrupt the functionality and performance of your web applications. By accurately detecting and logging JavaScript errors, developers gain insights into specific issues that need attention. This process facilitates troubleshooting and debugging, ensuring smoother user experiences and improved application performance overall.

This is supported in both the Professional and Enterprise plans.

Analyzing user sessions involves tracking metrics like duration, pages visited, and actions taken to identify performance issues and user behavior. This helps in proactive troubleshooting and optimizing application performance.

This is supported in both the Professional and Enterprise plans.

Identifying anomalies with alerts powered by Zia (an AI assistant) involves leveraging artificial intelligence to detect and notify users of any deviations from the typical behavior or performance of a website or application. AI algorithms continuously analyze various metrics and patterns, such as response times, traffic volume, user interactions, and other performance indicators. When there is a slight deviation detected from the established baseline or expected patterns, the Zia-powered alert system triggers notifications in real-time.

This feature is available only in the Enterprise plan.

Gain a comprehensive view of both front-end and back-end performance through unified monitoring by integrating Real User Monitoring (RUM) with APM Insight. Take a look at our help document to know more.

This feature is available only to Enterprise users.

Log management simplifies the collection, parsing, storage, and analysis of log data from diverse sources such as servers, applications, and cloud environments. Utilizing our centralized log management tool, you can effortlessly monitor, troubleshoot, and gain comprehensive visibility across your entire infrastructure stack.

Site24x7 AppLogs currently supports over 100 default log types, each detailed on this page.

This feature is supported in both the Professional and Enterprise plans.

Log management simplifies the collection, parsing, storage, and analysis of log data from diverse sources such as servers, applications, and cloud environments. Utilizing our centralized log management tool, you can effortlessly monitor, troubleshoot, and gain comprehensive visibility across your entire infrastructure stack.

Site24x7 AppLogs currently supports over 100 default log types, each detailed on this page.

This is a simple language search that filters out irrelevant values and helps quickly obtain actionable results. Explore our documentation for more information on query syntax, structure, and types.

This feature is supported in both the Professional and Enterprise plans.

This is a simple language search that filters out irrelevant values and helps quickly obtain actionable results. Explore our documentation for more information on query syntax, structure, and types.

AppLog alerts let you set thresholds and notify designated user groups promptly to address critical issues as they arise. Configure trend-based or count-based alerts. Customize alerts based on relative time and conditions. Adjust alerts by editing the search query from the AppLogs Search page.

The export logs feature enables you to conveniently download and save log data in CSV format for external analysis and reporting.

Minimum alert check frequency refers to how often the monitor is polled to perform checks.

Site24x7 allows customization of monitoring frequencies based on customer needs. Each plan specifies the minimum poll frequency: 5 minutes for Professional and 3 minutes for Enterprise plans.

Minimum alert check frequency refers to how often the monitor is polled to perform checks.

Site24x7 allows customization of monitoring frequencies based on customer needs. The MSP plan supports a polling frequency of 3 minutes.

Continuous discovery and monitoring in Site24x7's cloud monitoring automatically detect, track, and update cloud resources in real-time, ensuring comprehensive visibility and management.

This process monitors key performance metrics, availability, and security, providing proactive alerts and insights to optimize resource usage and maintain a secure cloud environment.

Log retention refers to the number of days your collected log data will be stored and available for searching in Site24x7. The add-ons come with a retention period of 7 days.

For additional log storage, please consider purchasing the log add-ons. For increasing the retention, purchase them in multiples. For example, 10 GB logs with 7 days retention add-on, when purchased in multiples of 4 will increase your retention period to 30 days.

Evaluate uptime, health, and performance of services and applications on AWS, Azure, and GCP

Server is a host monitor.

Host monitor is a license entity that monitors the health and performance of various resources on your servers and IT infrastructure. The list includes:

  • Windows, Linux, FreeBSD, and OS X server
  • Kubernetes Nodes
  • VMware(VMs/ESX/ESXi hosts/Clusters) or Nutanix(Hosts/VMs/Clusters)
  • Docker Host
  • Cloud AWS EC2 instances
  • Azure VMs
  • GCP Compute
  • Kubernetes Containers & Pods
  • Containers (10 containers will consume 1 host monitor)

* We allow five host monitors in this plan. Refer to our add-ons section to buy more.

Application is an advanced monitor.

Advanced monitor is a license entity that caters to more intricate monitoring needs and offers functionalities beyond simple checks. This includes:

  • Each JVM, .NET, PHP, Ruby on Rails, or Node.js instance in Site24x7 APM
  • Microsoft Apps (Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V, SQL and Exchange monitors)
  • Web Transaction (Browser) monitor
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery monitor
  • FTP Transfer monitor
  • VMware Horizon
  • Database monitors
  • ISP monitors
  • Microsoft IIS

* We allow one advanced monitor in this plan. Refer to our add-ons section to buy more.

Monitor container performance across Kubernetes, OpenShift, and Docker.

Docker includes the first 10 containers per host for free; each additional 10 containers requires a license.

Kubernetes counts the main cluster as one host monitor. For details on additional components, refer to this article.

Get in-depth visibility into device and interface performance, including for Netflow Analyzer and Network Configuration Manager.

Monitor the health and performance of your websites, Ping, POP, Port, DNS, mail server RTT, REST APIs, and FTP servers. Also, keep an eye on defacement and SSL monitors for enhanced security visibility.

Get insights into front-end performance and end-user experience, visualizing interaction patterns and identifying real-time issues. Plus, analyze performance across browsers, platforms, geographies, and ISPs.

Test website, web application, and API performance by simulating user interactions from various locations. The web transaction feature uses real browsers to record and replay these interactions, with monitoring from 130+ global locations or our private on-premise poller, licensed as advanced monitor or run-based monitor.

Collect, monitor, and troubleshoot issues with the integrated log management feature and get valuable insights to optimize the performance of your systems.

ManageEngine CloudSpend, is a SaaS-based cloud cost management tool designed to provide businesses with detailed insights into their cloud expenses. It aids in cost optimization by implementing best practices such as chargebacks, forecasting, and resource rightsizing.

Manage your customers' IT infrastructures with the remote monitoring platform.

Infrastructure events are alerts that indicate significant changes or incidents within your IT environment.

This feature is available exclusively to Enterprise users.

Infrastructure events are alerts that indicate significant changes or incidents within your IT environment.

Visualize your entire cloud infrastructure in one place. Customize your dashboard with essential metrics and share insights with your team via permalinks, iframes, or exported PDFs. By adding widgets that highlight key metrics, you can tailor your monitoring experience for improved insights and efficiency using the Custom dashboard feature.

Uptime monitor is a basic license entity referring to each instance of the below mentioned web resources -

  • Website (HTTP/HTTPS)
  • REST API, SOAP or WebSocket endpoint
  • DNS, UDP, NTP, FTP, or SMTP server
  • Ping check or any TCP/IP port
  • SSL/TLS certificate or domain expiry monitor

Synthetic combo is a combination of basic and advanced monitors.

Uptime monitors here refer to -

  • Website (HTTP/HTTPS)
  • REST API, SOAP or WebSocket endpoint
  • DNS, UDP, NTP, FTP, or SMTP server
  • Ping check or any TCP/IP port
  • SSL/TLS certificate or domain expiry monitor

Advanced monitors include -

  • Real browser(RBM)
  • Web Page Speed(WPA)

ManageEngine StatusIQ offers status pages for businesses and organizations of all sizes, from small and mid-sized companies to large enterprises. We deliver real-time updates on incidents and planned maintenance, helping to minimize downtime and keep your users informed.

Synchronize performance metrics collected through Site24x7 monitoring with StatusIQ to effectively communicate your performance data. Publish maintenance schedules configured for Site24x7 monitors on StatusIQ to keep customers informed.

Share user experience data from your application or webpage using Site24x7 Real User Monitoring (RUM) on StatusIQ. Integrate the RUM World Map dashboard to obtain region-specific performance insights of your components. Learn more about StatusIQ and its customization.

Each plan includes a specific number of status pages. However, you can increase the number of status pages by purchasing an additional add-on. Please refer to the StatusIQ pricing for more details.

Monitoring a network's connections and nodes requires mapping tools that can uncover the network's different layers. Site24x7's Layer 2 Maps provide network professionals with an in-depth view of the physical interconnections within their networks. These Layer 2 maps reveal port-to-port connections and linking properties.

Discover Layer 2 devices connected to your network and visualize them on a map.

Get recommendations for distributing resources across multiple regions and availability zones, implementing failover mechanisms, and optimizing resource redundancy to prevent single points of failure.

Enhance the resilience of your infrastructure, minimizing downtime and ensuring that your services remain accessible even in the face of unexpected outages or failures.

The Guidance Report provides recommendations on rightsizing instances, removing underutilized resources, and optimizing storage solutions, all aimed at lowering your overall cloud costs without compromising performance.

The cost recommendations help you achieve a more economical cloud environment, ensuring that your cloud spending aligns with your organization's budgetary goals.

Obtain best practice recommendations for strengthening your cloud environment against potential threats, reducing the risk of breaches, data loss, and unauthorized access.

This not only safeguards your critical assets but also helps in maintaining compliance with industry regulations and standards, thereby protecting your organization's reputation.

User session replay allows users to playback user interactions on their web application, helping them understand user journeys. It is useful for troubleshooting and enhancing the end-user experience by capturing user actions, DOM events, console events, resource insights, and issues.

When the user activates the configuration option in the APM agent profile, the APM agent will instrument the application's logging frameworks, and the Applogs agent will gather the application logs. Users can view the application logs generated during a transaction directly within the APM traces, offering a detailed view of method-specific performance alongside the log messages.

This feature is available exclusively for server-integrated APM monitors and is limited to Enterprise users. It requires the presence of both the APM agent and the server agent.

When the user activates the configuration option in the APM agent profile, the APM agent will instrument the application's logging frameworks, and the Applogs agent will gather the application logs. Users can view the application logs generated during a transaction directly within the APM traces, offering a detailed view of method-specific performance alongside the log messages.

Application Discovery and Dependency Mapping (ADDM) is a Site24x7 feature aimed at improving monitoring by identifying and grouping unmonitored critical resources for better event correlation. It involves gathering inventory information from various Site24x7 modules and, in the future, possibly other tools, to map out and group all connected resources. This process provides a comprehensive view of the customer’s infrastructure, enhancing overall monitoring effectiveness.

* This feature is available exclusively for Enterprise users.

Identify and highlight anomalies in your AWS resource performance metrics, enabling proactive management by isolating unusual behavior before it impacts your cloud environment. Obtain advanced statistical analysis to distinguish between normal and abnormal patterns, ensuring timely alerts and actionable insights.

In your Site24x7 setup, the primary poller manages all data collection, while the secondary poller is ready to take over if the primary fails. This configuration ensures continuous monitoring and system reliability.

Regularly test failover, maintain both pollers, and monitor their performance for optimal operation. Future exploration of distributed data collection could further improve performance.

Site24x7's "poller grouping" feature allows users to assign monitoring locations to a poller group, which then auto-assigns tasks to the optimal poller. A standby poller ensures load balancing and redundancy.

NetFlow Analyzer provides real-time insights into network traffic, monitoring bandwidth usage, and identifying top applications and traffic patterns. With customizable reports and alerts, you can detect issues, optimize performance, and understand bandwidth usage by different sources.

Seamlessly manage your multi-cloud cost for AWS, Azure, and GCP with CloudSpend. Get a unified view and take action across all your cloud environments.

Organize your accounts effectively with Business Units (BUs). Group accounts by team, be it executive leadership, finance, or engineering, and filter by location, services, and more.

Analyze your cloud costs in detail with CloudSpend's Spend Analysis. Drill down and analyze your cloud costs by adding filters like subscriptions, resource groups, services, resource types, user-defined and system-generated tags, and dates. You can also receive a detailed cloud cost analysis at each resource level.

Group expenses by accounts, regions, services, or tags. Explore detailed resource costs with the Resource Explorer. Access paginated cost views and apply tags for efficient management.

Proactively manage cloud costs and rightsize your resources through IT automation to optimize your cloud bills. Create custom budget policies, compare actual spending against budgets and forecasts, set up alerts and schedule reports to plan effectively and forecast your cloud spending. Receive notifications through your preferred channels using Site24x7's third-party integrations with apps such as Slack, Jira, and Microsoft Teams.

Obtain automatically created, out-of-the-box reports after parsing your cloud bills. Gain valuable insights into your organization's cloud spending, usage, and trends.

Manage your cloud data by breaking down cloud costs efficiently. Obtain customized labels that group user-defined parameters such as resource location, service, and resource with Tag profile.

Monitor your cost account expenses in your preferred currency. Track expenses, budgets, and forecasts across 25 regions and multiple currencies. Simplify international business operations with CloudSpend's multi-currency support.

Track your cloud cost and usage on the go with the CloudSpend mobile app. Stay updated on alerts, notifications, and resource usage. Identify and eliminate cloud resource wastage in your multi-cloud environment from your Android or iOS device.

Application is an advanced monitor.

Advanced monitor is a license entity that caters to more intricate monitoring needs and offers functionalities beyond simple checks. This includes:

  • Each JVM, .NET, PHP, Ruby on Rails, or Node.js instance in Site24x7 APM
  • Microsoft Apps (Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V, SQL and Exchange monitors)
  • Web Transaction (Browser) monitor
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery monitor
  • FTP Transfer monitor
  • VMware Horizon
  • Database monitors
  • ISP monitors
  • Microsoft IIS

* We allow one advanced monitor in this plan. Refer to our add-ons section to buy more.

Server is a host monitor.

Host monitor is a license entity that monitors the health and performance of various resources on your servers and IT infrastructure. The list includes:

  • Windows, Linux, FreeBSD, and OS X server
  • Kubernetes Nodes
  • VMware(VMs/ESX/ESXi hosts/Clusters) or Nutanix(Hosts/VMs/Clusters)
  • Docker Host
  • Cloud AWS EC2 instances
  • Azure VMs
  • GCP Compute
  • Kubernetes Containers & Pods
  • Containers (10 containers will consume 1 host monitor)

* We allow five host monitors in this plan. Refer to our add-ons section to buy more.