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Threshold and Availability for Office 365 Server

Once the Office 365 server monitor is successfully added to your Site24x7 account, add a threshold and availability profile to help the alarms engine decide if a specific resource has to be declared critical or down. Configure downtime rules to reduce false alerts.

While setting up a threshold profile, you can also map automation(s) to desired attribute(s). Once the threshold is breached, the corrective automation will be executed and the issue can be fixed without manual intervention. You can map upto five corrective automations per attribute.

Add a Threshold Profile

  1. Log in to Site24x7.
  2. Go to Admin > Configuration Profiles > Threshold and Availability > Click on the (+) button. You can navigate via Server > Microsoft Office 365 > click on the Office 365 monitor > hover on the hamburger icon > Edit > Configuration Profiles > Threshold and Availability > click on the (+) button.  
  3. Specify the following details:
    • Monitor Type: Select Microsoft Office 365 from the drop-down.
    • Display Name: Provide a label for identification purposes.
  4. Threshold Type: You can choose between Static and AI-based thresholds. Refer the below section for the entire list of metrics for which thresholds can be set.
    • Static Thresholds: From the drop-down menu, choose the desired metrics for which thresholds need to be configured. Enter a value specific to the unit, and set the threshold conditions (<, <=, =, >, or >=) and the monitor state (to be notified as) for each metric. You'll receive alerts when these threshold conditions are violated. 
    • AI-based Thresholds: The AI-based threshold will track the abnormal spikes using anomaly detection and will offer a dynamic threshold which will be updated accordingly. If you're choosing AI-based threshold, choose associated anomaly severity and the status accordingly.
  5. Advanced Threshold Settings (Strategy):
    Poll count serves as the default strategy to validate the threshold breach. You can validate threshold breach by applying multiple conditions (>, <, =, >=, <=)on your specified threshold strategy. The monitor’s status changes to Trouble or Critical when the condition applied to any of the below threshold strategies hold true:
    • Threshold condition validated during the poll count (number of polls): Monitor’s status changes to Trouble or Critical when the condition applied to the threshold value is continuously validated for the specified “Poll count”.
    • Average value during poll count (number of polls): Monitor’s status changes to Trouble or Critical, when the average of the attribute values, for the number of polls configured, continuously justifies the condition applied on the threshold value.
    • Condition validated during time duration (in minutes): When the specified condition applied on the threshold value is continuously validated, for all the polls, during the time duration configured, monitor’s status changes to Trouble or Critical.
    • Average value during time duration (in minutes): Monitor’s status changes to Trouble or Critical, when the average of the attribute values, for the time duration configured, continuously justifies the condition applied on the threshold value.

    Multiple poll check strategy will not be applied by default. During the conditions where no strategy could be applied, the threshold breach will be validated for a single poll alone.
    To make sure the condition applied on the strategy “Strategy-3: Time duration or Strategy-4: Average value during time duration” for threshold breach detection works as intended, you must ensure that you specify a time duration which is at least twice the applied check frequency for that monitor.
  6. Click Save. The threshold and availability profile created for the Office 365 monitor will be automatically listed in the Threshold and Availability screen along with the others already created.

List of Metrics Supported

  • General Thresholds:
    • Group Deleted: Get alerted as Trouble or Critical when the number of deleted groups to which the service belongs to meets the condition set for the configured value.
    • Total MailBox: Get alerted as Trouble or Critical when the total number of mailboxes that exist during the reporting period meets the condition set for the configured value.
    • Active MailBox: Get alerted as Trouble or Critical when the number of Office 365 mailboxes active at the time of the report meets the condition set for the configured value.
    • Inactive MailBox: Get alerted as Trouble or Critical when the number of Office 365 mailboxes inactive at the time of the report meets the condition set for the configured value.
    • Over Warning MailBox: Get alerted as Trouble or Critical when the number of mailboxes over the warning size meets the condition set for the configured value.
  • Skype Thresholds:
    • Active Users: Get alerted as Trouble or Critical when the number of active users during the report period meets the condition set for the configured value.
    • Total Conferences: Get alerted as Trouble or Critical when the number of conferences of all types during the reporting period meets the condition set for the configured value.
    • Web Conferences: Get alerted as Trouble or Critical when the number of web conferences in the reporting period meets the condition set for the configured value.
    • IM Conferences: Get alerted as Trouble or Critical when the number of instant messaging conferences in the reporting period meets the condition set for the configured value.
    • AV Conferences: Get alerted as Trouble or Critical when the number of AV conferences in the reporting period meets the condition set for the configured value.
    • Application Sharing Conferences: Get alerted as Trouble or Critical when the number of application sharing conferences in the reporting period meets the condition set for the configured value.
    • Total Sessions: Get alerted as Trouble or Critical when the the total number of sessions meets the condition set for the configured value.
    • Audio Sessions: Get alerted as Trouble or Critical when the total number of audio sessions meets the condition set for the configured value.
    • FT Sessions: Get alerted as Trouble or Critical when the total number of file transfer sessions meets the condition set for the configured value.
    • IM Sessions: Get alerted as Trouble or Critical when the total number of IM sessions meets the condition set for the configured value.
    • Video Sessions: Get alerted as Trouble or Critical when the total number of video sessions meets the condition set for the configured value.
    • Application Sharing Sessions: Get alerted as Trouble or Critical when the total number of application sharing sessions meets the condition set for the configured value.

Edit a Threshold and Availability Profile

  1. Click the profile which you want to edit.
  2. Edit the parameters which needs to be changed in Add Threshold and Availability window.
  3. Click Save.

Delete a Threshold and Availability Profile

  1. Click the profile in the Threshold and Availability screen which needs to be deleted.
  2. This will navigate to Add Threshold and Availability window.
  3. Click Delete.

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