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Q4 2024

Nov 19 to Dec 10

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Website Management | Asia-Pacific

Key Findings

Average number of domains #

36% of respondents reported that they manage less than five domains.

The average number of website domains managed - APAC

DNS Services #

48% of the respondents reported that they run their DNS servers.

DNS services used - APAC

Website hosting issues #

59% of respondents reported slow-loading pages as the primary issues faced during website hosting.

Website hosting issues faced - APAC

Importance of website monitoring #

72% of respondents reported improving page performance as the primary reason for using website monitoring solutions.

Why do organizations use a website monitoring solution? - APAC

Infrastructure Management | Asia-Pacific

Key Findings

Infrastructure provisioning #

Scripts and infrastructure as code (IaC) tools are both (50%) the preferred way of provisioning infrastructure.

How are organizations provisioning their infrastructure? -  APAC

Container orchestration services #

AWS ECS/EKS and Kubernetes are both the top (54%) container services used in production.

Container and orchestration services used in production - APAC

Container technology adoption #

64% of respondents reported developer productivity improvement as the primary reason for adopting container technology, followed by microservice architecture support (57%).

Primary reasons for adopting container technology - APAC

Containerization challenges #

59% of respondents reported setting up operational configurations as the primary challenge of containerization, closely followed by setting up infrastructure (55%).

Containerization challenges - APAC

Patch Management #

54% of respondents reported that they apply updates to software on a need-to basis. 52% said they follow a monthly patching process using an automated patch management tool.

State of patch management - APAC

Data backup techniques #

54% of respondents reported storing copies of data on multiple data centers. 49% said they use a third-party solution for scheduling and automating backups.

Data backup strategies - APAC

Application Management | Asia-Pacific

Key Findings

Version control software #

56% of respondents use GitHub as version control, with more than 45% using GitLab.

Tools used for version control - APAC

performance issues in production #

71% of respondents reported performance bottleneck as the major issue faced in production applications, followed by functionality breakages (52%).

Major production issues faced - APAC

Ensuring app performance #

51% of respondents reported monitoring end-user experiences as the top method to ensure consistent application performance. Closely followed by load testing tools (48%), identifying infrastructure bottlenecks, and using CDNs (both 43%).

How are organizations ensuring consistent application performance? - APAC

Managing breaking changes #

62% of respondents reported production monitoring as the best method to manage breaking changes, closely followed by manual testing (51%), API automation testing (47%), and client automation testing (46%).

How are organizations managing breaking changes? - APAC

IT Ops Management | Asia-Pacific

Key Findings

Data center challenges #

58% of respondents reported reducing operating costs as the top challenge faced in data center management, followed by real-time monitoring (53%) and capacity planning (48%).

Data center management challenges - APAC

Data center outages #

53% of respondents reported server crashes as the top reason for data center outage, followed by a database (39%) and WAN issues (37%).

Primary reasons for data center outages - APAC

Common WAN issues #

Network reliability issues and ISP connectivity problems are both (51%) the top WAN issues faced.

Common WAN issues - APAC

Improvement areas #

57% of respondents reported application security as an area that needs improvement, closely followed by incident management and CI/CD pipelines (both 52%).

What are some of the areas related to IT operations that organizations want to improve? - APAC

Impact of AIOps #

70% of the respondents reported that AIOps help predicts outages and restore service faster, closely followed by other abilities like detecting metric anomalies (67%) and incident root cause (65%).

How AI/ML can help improve IT operations? - APAC

Monitoring expectations #

81% of the respondents reported genuine alerts as the chief expectation of a monitoring tool, closely followed by dashboards and reports for troubleshooting (77%) and end-to-end monitoring capabilities (71%).

IT monitoring tool expectations - APAC

Average no of monitoring tools # << /h3>

31% of respondents reported they use three monitoring tools.

The average number of monitoring tools used - APAC